1. What is the Databoks portal?
   Databoks is a data aggregation and visualization platform by Katadata that provides various information in the form of charts, tables, and infographics. We present the latest data from trusted sources to support your analysis and decision-making.
2. How does the Databoks portal work?
   The portal works by collecting data from various sources, including web scraping, direct data integration, or other data collection methods. The collected data is then processed, analyzed, and presented in an easy-to-understand format such as tables, charts, and data journalism.
3. What types of data are available on the portal?
   We provide various types of data including economic, demographic, health, environmental, and more. This data comes from trusted sources such as government institutions, non-profits, private companies, and Katadata Insight Center.
4. How can I access data on this portal?
   Users can access data through our web interface by searching based on category or specific keywords. Data can be downloaded in available formats for use as needed.
5. Is the data available for free?
   We provide data in two categories: free and paid. Basic data is available for free, while premium data and additional features require a subscription or one-time purchase.
6. How do I subscribe to the premium service?
   To subscribe to the premium service, you can register through our site’s registration page. Choose the subscription package that fits your needs and follow the available payment steps.
7. How do you ensure the accuracy of the available data?
   We collaborate with trusted data sources and routinely carry out verification and validation processes. However, we recommend users always verify critical data with the original sources.
8. How can I report issues or provide feedback?
   If you encounter issues or have suggestions for improvement, you can contact us via the contact form on our site or email us at [email protected]. We appreciate every input from our users.
9. How is user data privacy protected?
   We adhere to strict data security and privacy standards. Users’ personal information is protected and will not be shared with third parties without their consent. Our full privacy policy can be read on the [Privacy Policy] page.
10. What’s the difference between subscription and retail products?
    Our data services are divided into two types: subscriptions and retail products. Subscription services provide access to various data during the subscription period. Retail products are one-time purchases for specific data, accessible for 30 days from the date of purchase.
11. How do I access retail product data?
    After purchasing a retail product, you will gain access to the data via your account on our portal. This access will remain active for 30 days from the purchase date. After 30 days, access will end, and you’ll need to repurchase to access the data again.
12. What are the benefits of the subscription service?
    The subscription service provides limited access for the 'basic' category and unlimited access for the 'professional' category to our entire database during the subscription period.
13. Can I upgrade from retail product to subscription?
    Yes, you can upgrade from a retail product to a subscription service at any time. Please contact our support team or visit your account settings page to upgrade and enjoy the full benefits of a subscription.
14. What types of data story articles are available?
    We offer 3 types of data story articles. (a) Free: Users can access charts and articles for free, but must log in to use 'Download' and 'Source' features. (b) Lite: Access is free, but 'Download' and 'Source' require a subscription or retail purchase. (c) Premium: Paid access only. Single data can be purchased or accessed via Basic/Professional subscription; Multiple data requires a Professional subscription.
15. What happens if I need access after the 30-day period ends?
    If you need access after the 30-day period ends, you’ll need to repurchase the data through our portal. Alternatively, consider subscribing to the 'professional' service to gain unlimited access to single data.